As you are aware, we are in the process of transferring your Internet and phone services from Ultra ISP to FuzeNet.
There are a couple of important things you need to know. From now on, if you need customer service, you will need to contact FuzeNet’s Australian-Based Customer Service Centre. Our friendly and professional team can be reached on 1300 881 917 or via email firstname.lastname@example.org.
Customer Service is open Monday – Friday from 8AM – 9PM and Saturday and Sunday 9AM - 5PM ACDT
Your customer portal will move to the FuzeNet platform, and can be accessed here:https://portal.fuzenet.com.au. Shortly, FuzeNet will send you a link to update your portal password, and then you will be able to log in and see your services, update any details and view and pay your invoices.
Finally, from August 1, all future invoices and billing will come from and be payable to FuzeNet. Payment details and details on how to set up your direct debit will be available on your first invoice.
From all of us here at FuzeNet, welcome! We’re so excited to have you as part of the family.
Help! The NBN isn’t available at my address!
What type of Internet technology is available at my address?
What speeds can I expect?
Do I need a phone line with my FuzeNet service?
Is there any cost for setting up or installing my FuzeNet service?
What if I need a site visit from the NBN or a private fibre provider?
How long does installation and set up take?
Can I bring my own modem?
Can I pick up my router from the FuzeNet office?
I am switching to FuzeNet from another service provider. Will my internet go down when I change providers?
What type of IP address is provided?
Which providers does FuzeNet use?
How does billing work?
What are some of the factors that affect my internet speed?
What is the difference between and internal and external network?
What is the New Development Charge?
See why FuzeNet is the top Internet company for over 16,000 customers
FuzeNet was fast, no downtime at all. I requested a 100/40 Mbps plan and have been receiving a constant average of 94/39 Mbps
- John, Mernda VIC
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