Please press the reset button at the back of the router, and hold it for 10 seconds.
This will wipe off all the details your have on the router,
and all your devices connected to the wifi will disconnect from it.
Please follow the guide below and use the details to configure your router.
username : email@example.com
password : abcd
There are 2 different guides for VDSL and Fibre connection.
1 > Take out the ethernet cable that is connected on the internet/WAN port of the router.
2 > Now plug that cable to the ethernet port of your computer/laptop.
3 > Turn off your router now.
4 > Check your connection again.
5 > One end of the cable should be connected to the wall and the other end to the computer.
And follow the guide below: you will need your username and password to do a direct connection.
username : firstname.lastname@example.org
password : _________